Lifetime Warranties

NX Stage offers the strongest warranties in the Industry. PERIOD!

When you buy a NX Stage product it is a purchase that is meant to last for life and we back that up in writing with our industry leading warranties:



We invite you to compare our warranties against any other product you might consider.


HOME PROTECTION WARRANTY

You buy security doors and windows to KEEP the BAD GUYS OUT, not just slow them down. We believe you have a right to expect just that. We are the only company that offers this kind of warranty for every product we make – including the patio security door. The only one!

IN A NUTSHELL

IF A THIEF BREAKS IN THROUGH ONE OF OUR SECURITY DOORS or WINDOWS, WE WILL REFUND YOU UP TO THE PURCHASE PRICE OF THAT PRODUCT... IT IS THAT SIMPLE.

THE FINE PRINT

NX Stage warrants against a break-in where the main entry point is shown to be through one of our products while properly installed and properly used under normal conditions. The unit must not have been altered and mounting must be correct and intact.

NX Stage warrants against a break-in if your home is burglarized and entry was gained through a NX Stage security product, NX Stage will pay up to the purchase price of that singular product towards your home insurance deductible.


PRODUCT & WORKMANSHIP WARRANTY

We are proud that our doors are made by American craftsmen. Our products are built to last for your lifetime and beyond.

IN A NUTSHELL

OUR PRODUCTS ARE COVERED AGAINST DEFECTS FOR AS LONG AS THEY ARE INSTALLED ON YOUR HOME.

THE FINE PRINT

If any part of the Metal Framing, Perforated Steel Screen, or Powder Coating, when used properly and under normal conditions, is found upon inspection to be defective, NX Stage will, at its discretion, replace, repair, or recoat the defective part (s) at no charge to the customer using NX Stage approved and authorized dealers and installers.

Customer understands and agrees that replacement items may vary in style due to changes in suppliers and their products.

Additionally, customer acknowledges that not all colors and styles of painting and powder coating can be replicated to an exact match of the existing color due to weather, aging, and changes in the powder coating/paint formulation.

This warranty applies if you are a residential purchaser, and covers you under normal conditions and normal and proper use. This warranty assumes that our product(s) was installed by an authorized NX Stage Security installer or dealer. The warranty covers any defects or malfunctions pertaining to the structural integrity of the metal structure and framing, including rust and corrosion, as well as all welding and covers any cracking, blistering, and/or fading of a product’s Power Coat Finish.

All other components of the product such as (a) lock hardware, (b) bug sweeps, (c) weather-stripping, (d) closers, or (e) hinges for single doors are covered by the original manufacturer warranties, if any.


RUST FREE WARRANTY

IN A NUTSHELL

OUR PRODUCTS ARE WARRANTED AGAINST RUST AS LONG AS IT IS NOT CAUSED BY MISUSE, ABUSE, NEGLECT, OR FAILURE TO MAINTAIN WARRANTED ITEM.

THE FINE PRINT

If any part of the Metal Framing, Perforated Steel Screen, or Powder Coating, when used properly and under normal conditions, is found upon inspection to be defective, NX Stage will, at its discretion, replace, repair, or recoat the defective part (s) at no charge to the customer using NX Stage approved and authorized dealers and installers.

Customer understands and agrees that replacement items may vary in style due to changes in suppliers and their products.

Additionally, customer acknowledges that not all colors and styles of painting and powder coating can be replicated to an exact match of the existing color due to weather, aging, and changes in the powder coating/paint formulation.


HOW TO MAKE A CLAIM

Above listed warranties are effective 01/01/15.

To make a claim all required items must be sent to:

To make a PRODUCT DEFECT claim under this Warranty, please send:

NOTE: Warranty work must be done by a NX Stage Security approved vendor. Shipping charges, if required, will be paid by customer.

To make a HOME PROTECTION claim the following items MUST be sent to us:

WHAT THE WARRANTY DOES NOT COVER

Any product or related problem caused by misuse, abuse, neglect, failure to maintain warranted item, adjustments due to the settling of the structure upon which item is installed, acts of God, vandalism, attempted or actual break-ins are not covered. No part of this warranty applies if the product is modified in any way from its original state, including the locks or hinges. The Powder Coating or other finishes are not covered in instances where the integrity of the finish is broken by scratching, chipping, misuse, or other circumstances beyond the control of NX Stage Security.

Except as covered under the Home Protection Warranty, and where allowed by law, this Warranty does not cover expenses and damages in excess of the purchase price. Damages that are considered to be incidental, special, or consequential will not be covered, and therefore not recoverable under this warranty. The Home Protection Warranty is not valid for security doors with integrated pet doors, regardless of size or location of pet door on security door.